Care.com is a digital care services marketplace designed to help families find trusted caregivers across various needs. Whether someone is searching for child care, senior assistance, pet sitting, special needs support, or help around the house, the platform offers a centralized space to browse and connect with providers. The idea for Care.com came from founder Sheila Lirio Marcelo’s own parenting experience, struggling to find a sitter for her first child. Alongside Dave Krupinski, Donna Levin, and Zenobia Moochhala, she launched the company in 2006 to address this common issue.
Since then, Care.com has grown into one of the most recognized care service websites in the world. Its headquarters are based in Waltham, Massachusetts. Today, the site has over 33 million members across 20 countries. With more than 6 million visitors each month and a job posted every 30 seconds, it remains one of the busiest platforms in its category. Care.com has been publicly traded since 2014, further demonstrating its impact and credibility.
The site structure is simple and geared toward both care seekers and providers. Upon entering the website, users can select either Find Care if they need assistance or Find Jobs if they want to work as a caregiver. Browsing either side of the platform is free. However, caregivers must undergo a background check before they can interact with families, and verified background check results are displayed on their public profiles.
To reinforce safety, Care.com verifies the identity of every caregiver. This helps families feel more secure when choosing someone to enter their home. In addition, caregivers can subscribe to a premium membership to increase their exposure and job application access. Premium members appear higher in search results and can apply to an unlimited number of listings.
The premium membership plans cost $39 monthly, $78 for three months, or $156 for a yearly subscription. These plans automatically renew unless canceled, and users can manage their subscription preferences through their account settings. Instructions on how to cancel a membership or close an account are available on the Care.com website.
Care.com continues to provide a trusted environment for care-seeking families and job-seeking professionals. By emphasizing identity verification and flexibility, it helps simplify what can often be a stressful process of finding reliable, professional care.
Care.com CANCEL GUIDES
Get together the following account information:
First Name
Last Name
Phone Number
Email Address
Username
Password
Billing Address
City
State/Province/Region
ZIP/Postal Code
Country
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge
Login
Follow these steps:
On the internet goto https://www.care.com/
Find where to login and use your Email and password
Tap or click on Account and Settings
Scroll down and find Membership Information Section
Tap or click on Close Account
Tap or click on No thanks, cancel my membership
Tap or click on a reason for why you are closing your account.
Tap or click on Continue
Phone (Live Agent)
Follow these steps:
Using either a mobile or landline phone, call (877) 227-3115
Using a straightforward, polite tone, ask the representative to cancel your account
When requested, give your account specific information to the representative
Ask the representative for a confirmation number or email
In order to make sure you don’t have any issues in the future, keep your confirmation number or email as proof
E-Mail
Follow these steps:
Type up an email and be sure to use spell and grammar checking including your account information
Using a straightforward, polite tone, ask the representative to cancel your account
Ask the representative for a confirmation number or email
