How to Cancel ABCMouse.com

• ABCMouse
• A B C Mouse
• ABC Mouse
• ABCMouse.com

Get together the following account information:

• First Name
• Last Name
• Phone Number
• Email Address
• Username
• Password
• Billing Address
• City
• State/Province/Region
• ZIP/Postal Code
• Country
• Reason for Cancellation
• Last 4 Digits of Card
• Date of Last Charge
• Amount of Last Charge
• Birthdate of the child on the account
• Name of child on the account

Follow these steps:

1. On the internet goto https://www.abcmouse.com/
2. Find where to login and use your email address and password
3. Scroll down and find “parents” at the bottom of the page
4. Tap or click on “parents”
5. Scroll down and find “My account”
6. Tap or click on “My account”
7. Tap or click on “Cancellation Policy”
8. Tap or click on “Continue” on the next three screens
9. Tap or click on your reason for cancelling
10. Tap or click on “Continue” on the next three screens
11. Tap or click on the box next to “I understand”
12. Tap or click on “Submit cancellation”
13. Tap or click on “continue”

Follow these steps:

1. On the internet goto https://www.abcmouse.com/
2. Scroll down and find “Customer support”
3. Tap or click on “Customer support”
4. Scroll down and find “Billing”
5. Tap or click on “Billing”
6. Tap or click on “still like to contact Customer Support”
7. When requested, give your account specific information to the representative
8. Scroll down and find option to submit
9. Tap or click on submit
10. In order to make sure you don’t have any issues in the future, keep your confirmation number or email as proof

Follow these steps:

1. Using either a mobile or landline phone, call 1-800-633-3331
2. Using a straightforward, polite tone, ask the representative to cancel your account
3. When requested, give your account specific information to the representative
4. Make sure to continue to be straightforward by asking if you will be charged again at all
5. Ask the representative for a confirmation number or email
6. In order to make sure you don’t have any issues in the future, keep your confirmation number or email as proof

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